Terms & Conditions

Terms & Conditions
Effective Date: 12/11/2025

Welcome to Sparklyn. By accessing or using https://sparklyn.in, you agree to be bound by these Terms & Conditions. Please read them carefully before using the website.

1. General

This website is operated by Pristine Enterprises under the brand Sparklyn. By visiting our website and/or purchasing from us, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Return/Refund Policy, and other applicable policies.

2. Eligibility

By using this website, you confirm that:

You are legally capable of entering into binding contracts
The information you provide is accurate and complete
You will use the website only for lawful purposes

3. Products and Services

We make every effort to display product details, descriptions, and pricing accurately. However:

Product images may vary slightly from the actual product
Availability may change without notice
We reserve the right to discontinue or modify any product at any time

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise. We reserve the right to change prices without prior notice. In case of any pricing error, we may cancel or refuse an order placed for that product.

5. Orders

When you place an order:

You agree that all information submitted is accurate
Your order is subject to acceptance and availability
We reserve the right to cancel or refuse any order at our sole discretion, including in cases of suspected fraud, incorrect pricing, or stock issues

6. Payment

Payments must be made through the payment options available on the website. Orders will be processed only after successful payment confirmation, unless Cash on Delivery is offered and selected.

7. Shipping and Delivery

We aim to process and dispatch orders within a reasonable time. Delivery timelines may vary depending on location, courier availability, and external factors. Delays caused by courier services, weather, public restrictions, or force majeure events shall not make us liable for compensation.

8. Returns and Refunds

Returns, replacements, and refunds shall be governed by our Return/Refund Policy available on the website.

9. Intellectual Property

All content on this website, including text, logos, graphics, images, design, and product content, is the property of Sparklyn / Pristine Enterprises unless otherwise stated. Unauthorized use, copying, reproduction, or distribution is prohibited.

10. Prohibited Use

You agree not to:

Use the website for unlawful purposes
Attempt unauthorized access to the website or server
Interfere with website functionality or security
Submit false, misleading, or fraudulent information
Copy or exploit website content without permission

11. Limitation of Liability

To the fullest extent permitted by law, Sparklyn / Pristine Enterprises shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, the website or products.

12. Indemnity

You agree to indemnify and hold harmless Sparklyn / Pristine Enterprises from any claims, liabilities, damages, losses, or expenses arising from your misuse of the website or breach of these Terms.

13. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes arising out of the use of this website shall be subject to the jurisdiction of the competent courts in New Delhi, India.

14. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website after such changes shall constitute your acceptance of the revised Terms.

15. Contact

Pristine Enterprises
Brand: Sparklyn
Website: https://sparklyn.in
Address: 34, B Block, Qutub Vihar-2, South West Delhi, New Delhi – 110071
Email: pristineenterprises2025@gmail.com
Phone: +91 8882811167

3) Return & Refund Policy

Return & Refund Policy
Effective Date: [Insert Date]

At Sparklyn, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Return or Replacement

You may request a return or replacement only if:

The product delivered is damaged
The product delivered is defective
The wrong item was delivered
The item is missing from the order

To be eligible, the issue must be reported within 7 days of delivery along with:

Order number
Clear photos/video of the product
Packaging images
A brief description of the issue

2. Non-Returnable Items

We may not accept returns in the following cases:

Product has been used, opened, or tampered with
Request is made after the allowed return window
Damage is caused by misuse, mishandling, or improper storage
Minor packaging wear that does not affect the product
Consumable goods that are not defective

For cleaning products, it is generally better to keep returns limited due to hygiene and safety reasons unless the item is damaged, leaked, defective, or incorrect.

3. Refunds

Once your claim is reviewed and approved:

Refunds may be processed to the original payment method, or
A replacement may be shipped, depending on the issue and stock availability

Refunds, where applicable, may take [5–10 business days] after approval, depending on your bank or payment provider.

4. Cancellation

Orders may be cancelled only before dispatch. Once the order has been shipped, cancellation may not be possible.

5. Return Shipping

If the return is approved due to our error, damaged delivery, or defective product, return shipping cost, if applicable, may be borne by us or adjusted accordingly.

6. Contact for Return Requests

For return, refund, or replacement support, contact us with your order details:

4) Contact Us Page

Contact Us

We would love to hear from you. For product inquiries, order support, business queries, or customer assistance, please contact us through the details below.

Customer Support Hours:
Monday to Saturday: 10:00 AM to 6:00 PM
Sunday: Closed

You can also use the contact form on our website, if available, and our team will get back to you as soon as possible.